Best Rate Guarantee

Book with us directly for the best price, guaranteed. 

You’ll always find our very best rates when you book direct online. With our Best Rate Guarantee, there’s no need to waste time looking anywhere else. We can assure you of the very best rates every time you book.

In the very unlikely event that the price you find on our website is higher than that of any other online, we will automatically match this price and provide you with a complimentary room upgrade during your next stay.

What to do:

If you find a price lower on an online travel agent’s website that is bookable online, within 24 hours of your reservation being confirmed with us, just simply take a screenshot* of the page and send it to our team at res@chatsworthescapes.co.uk. Please include your name and contact details.

If the request is correct and the difference verified by the Reservations Manager, you will receive a communication from our team confirming your new rate and the gift voucher will be sent by email.

*The screenshot must include the following information:

  • Hotel name
  • Website operator
  • Start and end dates of stay
  • Price, type of accommodation and terms and conditions of the booking
  • It must be available to be booked on the dates requested

The guarantee of the best online price will only be applied to private customer reservations, not with special rates or other rates that are the result of special circumstances, such as package breaks, flash sales, holiday let accommodation rates, special offer conference bookings or weddings. Applies to online vendors only. A 5% service levy is added to all accounts on departure, with 100% of this charge being distributed to staff.